Role: arwa sales admin

Location: India Remote
Employment Type: Full-time 

Role Overview

We are seeking a highly organised and student-focused Registry and student Administration officer to support the smooth delivery of academic and administrative operations. This role plays a key part in student support, cohort administration, class registers, and day-to-day office operations, working closely with academic teams, registry, admissions, and finance.

Key Responsibilities

1. Student & Registry Administration

• Act as the first point of contact for student-related queries and escalate unresolved matters to the Senior Registry Officer.

• Coordinate and communicate effectively with the Head of Registry and senior administrative staff.

• Maintain a strong understanding of cohorts, subjects, pathways, term plans, and timetables to support learners accurately.

• Provide administrative support for senior staff, board members, and external officials visiting the college.

• Undertake reception duties, including handling enquiries in person and by telephone.

• Liaise with domestic and international agents, supporting international enquiries and ensuring timely follow-up with relevant teams.

• Operate manual and computerised office systems, maintaining accurate records, files, and databases.

• Print student ID cards, official letters, and maintain records of issued documents.

• Scan, upload, and update student records accurately on the UNIT-e system.

2. Class Register Management

• Monitor daily class registers and ensure alignment with the published timetable.

• Identify missing registers and notify Programme Leaders promptly (by 10:15am, 2:15pm, and 6:15pm).

• Maintain accurate records of tutor changes and absences, coordinating communication as required.

3. Cohort Administration & Student Monitoring

• Coordinate post-assessment board communication and ensure grades are accurately recorded on UNIT-e.

• Monitor attendance and academic performance of assigned cohorts, liaising with Cohort Leaders and Operations Manager.

• Communicate attendance rules and regulations and assist with disciplinary processes where required.

• Follow up with students who enrolled but did not commence attendance.

• Track learner journeys including absences, suspensions, deferrals, deregistration, and inactivation.

• Act as a key point of contact for students within assigned cohorts, ensuring accurate communication records.

• Identify and report at-risk students weekly to Cohort and Programme Leaders.

• Manage student feedback for allocated cohorts and coordinate performance-related communications.

• Review weekly attendance reports and follow up with students with low attendance.

4. General Administrative Support

• Prepare meeting packs and assist with photocopying teaching materials when required.

• Assist with data entry and database management.

• Support the collection of student registration fees.

• Provide guidance and advice to students when requested.

• Produce reports and analysis as required.

• Provide cover for other administrative functions when needed.

• Manage post, emails, and official communications.

• Monitor office supplies and assist with ordering stationery and consumables.

• Work closely with Admissions and Finance teams.

• Assist in ensuring premises are secured at the end of the working day when required.

5. Compliance & Professional Standards

• Comply with Health & Safety policies and legislation at all times.

• Maintain strict confidentiality and data protection standards.

• Use mobile phones and internet browsing strictly for work-related purposes.

• Undertake any additional duties as requested by the Principal in support of college operations and statutory requirements.

Skills & Attributes

• Strong organisational and administrative skills

• Excellent communication and interpersonal abilities

• High attention to detail and accuracy

• Ability to manage multiple tasks and deadlines

• Student-focused and service-oriented approach

• Proficient in Microsoft Office and database systems

• Ability to work collaboratively with academic and administrative teams

Compliance Statement

Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.