Student Casework Officer

Student Casework Officer

Regent College London is recruiting a Student Casework Officer to manage academic appeals, complaints and disciplinary cases. The role involves handling cases from start to finish, preparing documentation, coordinating communications, meeting deadlines, and ensuring processes are followed fairly. You will support hearings, produce reports, provide regulatory advice, and assist with submissions to the Office of the Independent Adjudicator. Accurate record-keeping and effective collaboration across teams are essential.

General duties and responsibilities

• End-to-end management of a set portfolio of student cases, including, but not limited to, collecting evidence, preparing case files, completing relevant paperwork and coordinating communication between parties, ensuring that all necessary information is available to panels, committees or hearings as appropriate for the fair and efficient consideration of cases.
• Monitor progress of individual cases, ensuring that published institutional timescales are met and that students are kept up to date with progress with their cases.
• Provide authoritative regulatory advice on the operation of the College’s student casework processes.
 Provide secretarial support as required, including organising, taking minutes and writing follow-up reports at student hearings and panel meetings, and issuing completion of procedures letters on case conclusion as required.
• Support the preparation of College representations to the Office of the Independent Adjudicator, meeting appropriate deadlines and undertaking follow-up action as required, including, but not limited to processing settlement agreement letters, validating financial information and following up any outstanding queries.
• Work closely with colleagues in other parts of the College to ensure a joined-up student journey.
• Support effective information sharing within the team, ensuring records are kept up to date and case files are accessible to other team members to maintain the smooth delivery of the Student Casework service.

TECHNICAL KNOWLEDGE & SKILLS
Essential:
• Ability to communicate complex information clearly, both orally and in writing with excellent interpersonal skills.
• Methodical with excellent attention to detail.
• Ability to be patient and calm in difficult situations.
• Evidence of good analytical and investigative skills.
• Proficiency in Microsoft Office.
• Ability to work under pressure and to tight deadlines.

Desirable:
Experience in higher education casework and a degree or equivalent.

Compliance Statement

Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.