PRE-ENROLMENT UKVI OFFICER
London, United Kingdom
Full Time
PRE-ENROLMENT COMPLIANCE
Mid Level
Job Purpose
Working within the Visa Compliance Team and acting as a point of specialist reference for all
matters relating to International Student Credibility to enable the College to recruit and retain
international students in compliance with relevant legislation, regulations, policies and
procedures.
The Credibility Interview Officer is responsible for conducting thorough and detailed interviews to
assess the credibility of applicants. This role involves evaluating the authenticity and accuracy of
information provided by applicants, ensuring that all relevant procedures and regulations are
adhered to, and making informed recommendations based on interview findings.
Main Duties and Responsibilities
• Carry out structured interviews with applicants to verify the authenticity of the
information provided in their applications.
• Assess the consistency and credibility of responses given by applicants, crossreferencing with documentation and other evidence.
• Thoroughly examine all supporting documents submitted by applicants to ensure they
meet the required standards and are genuine.
• Make well-informed recommendations regarding the credibility of applicants based on
interview outcomes and document verification.
• Prepare detailed reports on interview findings and maintain accurate records of all
interactions and decisions, including uploading videos and updating relevant CRMs.
• Ensure that all interviews and evaluations comply with relevant legal and regulatory
standards.
• Provide support to the Visa Compliance Team for reviewing students’ documents and
ensuring these are accurate prior to the creation of a CAS.
• Stay updated with the latest policies, procedures, and best practices related to
credibility assessments and interviews.
• Work closely with other departments, such as admissions, legal, and compliance, to
ensure a comprehensive approach to applicant evaluation.
• Provide constructive feedback to applicants when necessary, explaining any issues or
concerns identified during the interview process.
• Ensures the delivery and continuous development of an effective and flexible service
in a way that reflects the University’s values-based behaviours and results in the
efficient operation of the CAS and Credibility team.
• Review and monitor information provided by UKVI and the HE sectors regarding
trends in credibility issues and international recruitment and have up to date
knowledge in this area.
• Interface with customers, agents, and stakeholders, provide detailed advice and
guidance, identify issues, and provide effective solutions in a timely manner to ensure
customer expectations are managed. For example, the role holder will impartially
interview applicants needing credibility checks and maintain accurate and unbiased
files outlining decisions and escalating more serious cases to senior management as
appropriate.
• Carry out appropriate communication and information sharing. For example, the job
holder will communicate with team of potential risks with trends within international
market during interviewing process.
• Deliver excellent customer service in all aspects of the role.
This job description provides a general reflection of the key accountabilities associated with the
post; it is expected that the jobholder will undertake any other reasonable activities to assist in
efficient service of pre-enrolment delivery.
Experience
• Previous experience in interviewing, investigation, or a similar role is highly desirable.
Skills
• Strong analytical and critical thinking abilities.
• Excellent interpersonal and communication skills.
• Ability to remain impartial and objective.
• Strong attention to detail and organizational skills.
• Proficiency in using interview techniques and tools.
• Good understanding of relevant legal and regulatory frameworks.
Other requirements
• High ethical standards and integrity.
• Ability to handle sensitive information confidentially.
• Multilingual skills are an advantage and desirable, but not essentia
Working within the Visa Compliance Team and acting as a point of specialist reference for all
matters relating to International Student Credibility to enable the College to recruit and retain
international students in compliance with relevant legislation, regulations, policies and
procedures.
The Credibility Interview Officer is responsible for conducting thorough and detailed interviews to
assess the credibility of applicants. This role involves evaluating the authenticity and accuracy of
information provided by applicants, ensuring that all relevant procedures and regulations are
adhered to, and making informed recommendations based on interview findings.
Main Duties and Responsibilities
• Carry out structured interviews with applicants to verify the authenticity of the
information provided in their applications.
• Assess the consistency and credibility of responses given by applicants, crossreferencing with documentation and other evidence.
• Thoroughly examine all supporting documents submitted by applicants to ensure they
meet the required standards and are genuine.
• Make well-informed recommendations regarding the credibility of applicants based on
interview outcomes and document verification.
• Prepare detailed reports on interview findings and maintain accurate records of all
interactions and decisions, including uploading videos and updating relevant CRMs.
• Ensure that all interviews and evaluations comply with relevant legal and regulatory
standards.
• Provide support to the Visa Compliance Team for reviewing students’ documents and
ensuring these are accurate prior to the creation of a CAS.
• Stay updated with the latest policies, procedures, and best practices related to
credibility assessments and interviews.
• Work closely with other departments, such as admissions, legal, and compliance, to
ensure a comprehensive approach to applicant evaluation.
• Provide constructive feedback to applicants when necessary, explaining any issues or
concerns identified during the interview process.
• Ensures the delivery and continuous development of an effective and flexible service
in a way that reflects the University’s values-based behaviours and results in the
efficient operation of the CAS and Credibility team.
• Review and monitor information provided by UKVI and the HE sectors regarding
trends in credibility issues and international recruitment and have up to date
knowledge in this area.
• Interface with customers, agents, and stakeholders, provide detailed advice and
guidance, identify issues, and provide effective solutions in a timely manner to ensure
customer expectations are managed. For example, the role holder will impartially
interview applicants needing credibility checks and maintain accurate and unbiased
files outlining decisions and escalating more serious cases to senior management as
appropriate.
• Carry out appropriate communication and information sharing. For example, the job
holder will communicate with team of potential risks with trends within international
market during interviewing process.
• Deliver excellent customer service in all aspects of the role.
This job description provides a general reflection of the key accountabilities associated with the
post; it is expected that the jobholder will undertake any other reasonable activities to assist in
efficient service of pre-enrolment delivery.
Experience
• Previous experience in interviewing, investigation, or a similar role is highly desirable.
Skills
• Strong analytical and critical thinking abilities.
• Excellent interpersonal and communication skills.
• Ability to remain impartial and objective.
• Strong attention to detail and organizational skills.
• Proficiency in using interview techniques and tools.
• Good understanding of relevant legal and regulatory frameworks.
Other requirements
• High ethical standards and integrity.
• Ability to handle sensitive information confidentially.
• Multilingual skills are an advantage and desirable, but not essentia
Compliance Statement
Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.
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